Calderas·IA – Intelligent Agent for Diagnosis, Repair and Technical Support

Calderas·IA is an intelligent agent designed to transform technical support in the boiler sector through automated diagnostics, step-by-step guidance, and immediate access to critical information.

The system combines:

• Image recognition to identify boiler models.
• Specialized chatbot to diagnose problems, guide repairs and propose solutions.
• Autonomous assistance which reduces dependence on technical support.
• Automatic generation of bills of materials to expedite repairs.

Its goal is to eliminate manual information searches, ensure compliance with technical procedures, and enable faster and more efficient repairs directly in the field.

The technicians faced several challenges:

• Slow access to informationwith manuals that are scattered or hard to find.
• Inefficient and costly operational processesespecially for diagnostics and parts sourcing.
• Excessive reliance on remote supportsaturating internal teams.
• Delays in repairsyes, affecting efficiency and customer satisfaction.

The lack of a centralized tool limited the ability of technicians to resolve incidents autonomously, generating waiting times and increasing operating costs.

Calderas·IA implemented an intelligent technical support flow:

1. The technician sends a photo of the boiler to the chatbot.
2. The system automatically identifies the model by analyzing the image with AI.
3. The chatbot guides the diagnosis, asking key questions to detect the fault.
4. It proposes concrete solutions, based on history and technical knowledge.
5. Generates an automatic list of materials needed for the repair.

The implementation also includes:

• Step by step guides.
• Traceability of interventions.
• Reduction of technical support time.
• Quick access to critical and regulatory information.

The result is an empowered technician, capable of resolving incidents autonomously and quickly.

Since its deployment, Calderas·IA has generated significant impacts:

• Optimized repairs, thanks to faster and more accurate diagnostics.
• Drastic reduction in technical support, by resolving doubts directly in the field.
• Operating efficiency, with more cost-effective processes and shorter resolution times.
• Immediate access to key informationimproving the training and experience of the technicians.
• Greater customer satisfaction, by reducing waiting times and increasing first-visit resolutions.

At an operational level:

• Manual document search is eliminated.
• The identification of the model and the fault is expedited.
• Requesting replacement materials and parts is facilitated.
• Compliance with regulations and procedures is guaranteed.

Calderas·IA is thus consolidating itself as a high-impact tool for Field Service, combining automation, intelligence and next-generation technical support.